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Frequently Asked Questions

Why should I use Accio Data's software?
What does it cost?
How do I manage vendors?
Do you help with client invoicing?
What credit card processors do you support?
What web browsers do you support?
Can I run searches for my clients?
Can my clients or I save in-progress orders?
Can my clients upload bulk MVR searches?
Do you offer an ASP model?
Can we run your software on our server?
What data providers do you support?
Can you sell me data?
Will my customers know they're using your server?
Who else uses your system?
How long does it take to get set up?
Do you support Microsoft Windows XYZ?
I'm a researcher using FRS. Can I integrate with you?
I'm a data provider. How can I offer my services to your customers?

FAQ didn't answer your question? Please mail it to us or give us a call and we'll answer it promptly.

Or check out this list of Useful Documents


 Why should I use Accio Data's software?

This answer could get really long...

Unlimited scalability

Ever wonder why some companies force you to archive your reports after only a few months? Because their system chokes. Our platform provides virtually instantaneous results, even for clients with hundreds of thousands of orders in their account.

One company uses software we've designed to order more than $1M/day!

Universal support

Other companies' software will only work on one or two web browsers. Our system supports major web browsers, including Internet Explorer, Firefox, and Safari on windows, linux, and MacOS platforms.

Rapid Enhancement

Whether you need new features to win an RFP, woo your clients, or enter a new market segment, we're your business partner. With our $4M software foundation, we can deploy the features you need in days or weeks. Don't ask us what we have.... tell us what you need!

Credit card billing

If you want, our system will bill your end users' credit card for all data they order. Imagine the time you can save by not having to mail out invoices and track down deadbeat clients for payment!

Cost savings

If you don't already have a 100% automated screening platform, imagine what you could save in customer service costs with a system that takes your customers orders, automatically fills them, and automatically returns the results! Our brochure reads "More Sales. Less support." With the automation we provide to you, you and your staff can spend more time selling and less time tracking down data, and that goes right to the bottom line.

If you already have an in house system, we encourage you to compare the cost of maintaining your system to the cost of using ours. We have clients who have saved hundreds of thousands of dollars a year by outsourcing their employment screening platform to us while enjoying substantial feature growth.

If you're using a competitor's product, we invite you to compare their features and pricing to ours. Our performance is better, our feature list is far longer, and our pricing is competitive.

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 What does it cost?

For pricing information, click here to consult our full pricing grid.

Courthouse researchers — do you want automated day sheets, automatic billing, and instantaneous access to reports both recent and old? We understand the financial and time constraints of the highly competitive records research world. Give us a call and let us help you today. (888) 450-2060 x1.

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 How do I manage vendors?

Our software is so easy to use, you've got to see it to believe it! Call us right now for a demonstration.

Let's say you had the following situation:

You want to order all of your MVR's from Softech, except for Oregon MVR's which you want to order from the state through e-mail.

You have a great county criminal vendor in Mississippi who you'd like to use for all of your counties except Noxubee, because their agent in Noxubee always messes things up so you want to use SJV for Noxubee county.

You have another great county criminal vendor for Texas. But you've seen too many errors from their Hays and Travis county researchers so you want to review those reports before they go to the customer, but not any of the others. And these guys charge $2 more for their Travis county state fees than is customary, which you want to pass on to your customers.

You want to do all employment screening yourself, except that you know your staff can only handle about 1,000 screenings a day. And you have one big client who sometimes sends you 10,000, so you outsource all volume > 1,000/day to Employment Screeners LLC. Except those guys can only handle another 5,000/day, so you want to send volume beyond that off to ReferencePro.

You use another vendor as a catch-all company for everything not covered above.

If you've ever tried to do this using another companies software, you know that it can take you days of painstaking work to set it all up. You probably cringed when reading the description.

Would you believe that you can do this in less than 10 minutes using Accio Data's vendor manager, and that once you've set it up it's 100% automated? Call us right now for a demonstration.

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 Do you help with client invoicing?

You bet! We've got three invoicing models. You may use all, none, or a combination of them. With any of the models, we calculate your client's bill for you. Package fees, addon fees, state fees, the works.

Credit card payment
Our first model is direct credit card payment. With this model, your customers must supply a credit card (we'll keep everything but the CVV code on file for them if they wish). Their report is accepted by you for processing only if the automatic billing of their credit card is successful.

Each customer may be flagged as being required to pay with a credit card or as an invoiced customer individually as their account is set up.

Invoices created by us
Our second model is for our platform to build the invoices for you. In this model, we create invoices for you automatically on whatever schedule you wish. Our invoices can be minimal to detailed, and billing details are always available to the consumer for review online.

When we create invoices for you, we brand the invoice with your logo, address, customer service numbers, etc. Click here to see a sample invoice.

Invoices created by you or an external program
We also provide a CSV exporter that you can use to export all billing details into an external system for manipulation and invoicing however you'd like.

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 What credit card processors do you support?

Paymentech and authorize.net. If you already have a processor, call us and we'll give you a schedule for integrating your current vendor.

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 What web browsers do you support?

Internet Explorer 7+, Firefox 3+, and Safari are tested and supported on windows, linux, and MacOS. Netscape, Mozilla, Gecko, and Opera are likely to work but are not tested.

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 Can I run searches for my clients?

Sure! Your clients can fax in orders which your order entry staff will enter using the same incredible data entry technology your clients use.

Data entry is so fast, you can easily transcribe orders over the phone for your clients if you like.

Once the order has been filled, it can be electronically delivered to your client or your customer service staff can mail or fax it to them.

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 Can my clients or I save in-progress orders?

Sure! Orders can be saved for any reason — incomplete data, waiting for an offer to be made, whatever. They will show up on the search results page as "not ordered" and can be edited or deleted at any time.

Another useful feature that we offer is "template ordering". If a client runs the same searches on most of their staff, say a Texas MVR, a Texas Sex Offender, and a Travis County Criminal search, they can create a search configured that way, save it as "work in progress", then use it as a template to order from as often as they'd like.

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 Can my clients upload bulk MVR searches?

Yes! The system comes with easy to use excel spreadsheet and CSV file interfaces for customers who want to run a large number of drivers' licenses, such as for their annual required review.

Your customer service staff can upload the spreadsheet for them or they can upload it themselves. Some of your larger customers will want to write an automated data exporter that loads directly into your system, which is where you can offer them our CSV interface.

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 Do you offer an ASP model?

Yes! We have servers in a data warehouse that will host your ordering website. All of our servers are 64 bit servers with live data mirroring to a failover machine. All are protected both by UPS and diesel backup power generators, with multiple internet feeds.

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 Can we run your software on our server?

Yes, depending on your volume. When you use your own server, there's no additional software to buy. No server OS licenses, no database licenses, it's all included. This can save you thousands or even tens of thousands of dollars over competitive solutions. Call us for more information.

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 What data providers do you support?

We support any data provider that can accept search requests via e-mail and fill orders in a web browser.

We also support many data providers with an automated ordering interface, HR-XML or otherwise. We add new automated providers regularly, and we do so free of charge (monthly minimums may apply). Call us with the providers you use and we'll answer your questions.

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 Can you sell me data?

Yes. Our core business is selling our software. However, we have contracts with full-service data providers and can sell you data if you like. This is an especially attractive option for smaller operations as we pass our volume purchasing discounts on to you! We offer the following data:

  • criminal reports (statewide and county)
  • national criminal database searches
  • federal civil, criminal, and bankruptcy searches
  • employment history
  • credential verifications
  • education verifications
  • sex offender searches
  • reference checks
  • Healthcare services such as medical sanctions, OIG, and GSA
  • SSN verifications
  • Volunteer screening services (special pricing packages)

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 Will my customers know they're using your server?

No. We brand our software with your logos, your customer service phone numbers, your address, and your signup contracts. We also provide you with MS word and Powerpoint copies of our training materials and users' guide so that you can customize them to your company and customers.

Most of our clients prefer their privacy, so we do not advertise our client list on our website or anywhere else.

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 Who else uses your system?

Sorry, but most of our customers are very protective of their data and software sources. If you'd like references, call us and we can arrange reference calls.

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 How long does it take to get set up?

Anywhere from a few days to a few weeks. It depends largely on how quickly you sign our contracts and get your customizations (logos etc) to us.

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 Do you support Microsoft Windows XYZ?

We support any platform that can run a modern web browser.

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 I'm a researcher using FRS. Can I integrate with you?

If you're using the FRS LinXML platform, you're already integrated! FRS' president, Phil Chapman, has confirmed that while FRS does not support integration to their old platform, your LinXML license authorizes you to use it to integrate with us. Thanks Phil! A number of FRS clients are taking advantage of this to offer services to our clients and we invite you to do so as well.

Should you choose to offer your services to our clients with your LinXML interface, we invite you to advertise your services on our supplier page.

If you're using FRS' old platform, you may choose to develop your own integration using our XML interface, or you may choose another integration technique. You can find more information about integrating with Accio Data here.

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 I'm a data provider. How can I offer my services to your customers?

If you're integrated with us and meet our requirements, you can list your services free of charge on our data providers page.

If you're using our software, you're ready to go. We also have an integration with FRS' LinXML platform. If you're using it, call us to get connected. If you're using another third party software supplier, you may contact us for a copy of our XML programming specifications which they can program to. You may also wish to call us to set up a three way conference between you, ourselves, and your software supplier to develop a plan that benefits all parties.

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 Useful Documents

FCRA Information and Materials
Text of the Fair Credit Reporting ActProvided by the staff of the Federal Trade Commission
Consumer Report Users' obligationsNOTICE TO USERS OF CONSUMER REPORTS: OBLIGATIONS OF USERS UNDER THE FCRA by the Federal Trade Commission
 
Motor Vehicle Records and DOT Resources
Federal Driver's Privacy Protection Act MV-15DPPAText of the Federal law controlling access to personal information on driver records and other DMV records.

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