The Best Technology Comes with the Best Support
No other platform provider comes close to the Customer Service you get from Accio Data. Your service contract already includes:
- Unlimited phone support
- Twice-weekly, live online training sessions
- Individualized, Web-based “just-in-time” instruction (A3 pricing only)
- Extensive training videos
- Online service ticket requests
But it doesn’t stop there. Accio Data will be there for you, through every step of the process for every level of your organization.
Accio Academy is a live, online training course that covers just about everything you need to know to work with Accio Enterprise.
Accio Academy is geared to operations staff who deal with dispatching work, reviewing results and taking customer calls (primarily the Sysop 2 level). It’s perfect for new companies on the platform and new employees coming into your company. The Academy classes take place every Tuesday and Thursday and are intended to be used in conjunction with the training videos that can be found in the platform under the Operations tab.
The Accio Enterprise platform is constantly evolving to become even more powerful and flexible. How can you keep up? With Accio University! On the second Wednesday of each month Ryan Jones, Accio’s Director of Customer Experience, will show you some of the best ways to use the platform and take your questions.
Geared toward owners and managers, Accio U looks at more advanced topics, such as:
- International product setup
- Buried treasure in reports
- Ins and outs of integrations
- Managing backlog
When you’re ready to take your business to the next level, you’re ready for Accio Labs, a personalized, real-time process improvement workshop designed for your managers and team leaders. You’ll spend your days in Accio’s Innovation Center, a fully functional remote workspace. While you work, Accio process experts and engineers will consult with you to optimize every step of your workflow, from receiving and dispatching orders all the way through invoicing.
Throughout the day, we watch your processes, suggest improvements, and help you with advanced system configuration to realize those improvements. If you have awkward processes that we can’t improve out of the box, we’ll identify any software changes needed, build and test new processes, and train you on them before you leave. You’ll walk away with new platform insight and expertise, customized software tuning to your individual needs, and multiple workflow improvement ideas that you can put into action immediately.
Ready to make the move?
It’s easier than you think. We’ll get you up and running in no time and in a few months, you and your team will be laughing when you remember the cumbersome, manual way you used to do things!