FAQs About Our Screening Platform
Find answers to common questions about our screening platform and how it helps streamline your screening process.
General.
If the document is rejected, it is returned with a status of “Complete – See Comments,” and the reason for the rejection is specified in the text details of the report. It will go into a review queue so the employer or applicant can make the necessary corrections and resubmit the form. A resubmission fee will apply.
Yes. The applicant portal functionality provides a way to directly engage the applicant in the process of placing a background check order. The portal ensures the applicant has signed a consent/release form before the order is processed. If you do not utilize the applicant portal for at least this one function (obtaining the applicant’s signed release form), there is no automatic way to place the order on hold until the release form has been signed. Once the applicant has signed the release online, you have the option of either sending the order to production or saving it as a draft for further review before activation. The portal also reduces errors by eliminating double entry of subject information. In addition to the online signature function, you can have the applicant enter subject-specific data into the order form directly through the portal. This is especially helpful when gathering employment and/or education history. The applicant portal greatly reduces the workload for your client when initiating the order process. The most your client may need to do is enter the subject’s first and last name, select a package, enter the subject’s email address, and click “Send to Applicant.” The portal provides a way to gauge the applicant’s seriousness early in the process. When using any of the solicited portal options, your clients can see how their applicants respond to their request for information. You can also configure the system to remind the applicant multiple times to respond to the request.
Our customers are very protective of their data and software sources. If you’d like references, call us so we can arrange reference calls.
We support any data provider that can accept search requests via email and fill orders in a web browser. We also support many data providers with an automated ordering interface, HR-XML or otherwise. We add new automated providers regularly, and we do so free of charge (monthly minimums may apply). Call us about the providers you use and we’ll answer your questions.
Yes. Your clients can fax in orders for background checks, which your order entry staff will enter using the same easy data entry technology your clients use. Data entry is so fast that you can easily transcribe orders over the phone for your clients if you like. Once the order has been filled, it can be electronically delivered to your client or your customer service staff can mail or fax it to them.
Yes. The system comes with easy-to-use Excel spreadsheet and CSV file interfaces for customers who want to run a large number of drivers’ licenses. Your customer service staff can upload the spreadsheet for them, or they can upload it themselves. Some of your larger customers will want to write an automated data exporter that loads directly into your system, which is where you can offer them our CSV interface.
Anywhere from a few days to a few weeks. It depends largely on how quickly you sign our contracts and get your customization to us (logos, etc.).
CBSV FAQ.
Accio Data’s CBSV service helps save time and reduce costs through automation and faster turnaround times. It allows organizations to expand their service offerings, eliminates the need to manage a separate system, supports applicant invitations and form submissions by email, reduces rejections through wet-signature requirements, includes manual form validation by Accio staff, and can be added without any upfront cost.
CBSV verifies that the applicant’s name, date of birth, and Social Security Number match official Social Security Administration records. An SSN trace only provides associated names and address history but does not confirm which name is correct.
CBSV is commonly used for pre-employment background screening before a job offer is made or accepted. It can be included in a standard background screening package or used as an additional verification step when SSN-related issues are identified.
Each submission must include a signed and completed SSA-89 form that remains unaltered, including the Privacy Act and Paperwork Reduction Act page. While the second page does not require initials or a date, it must be included with the submission.
Accio Data reviews every CBSV document before submission to ensure it meets Social Security Administration requirements. This includes verifying that the form is completed correctly, the verification reason is clearly marked, and that the applicant has provided a wet signature rather than an electronic signature.
If a document is rejected, it is returned with a status of “Complete – See Comments” along with details explaining the reason for rejection. The application enters a review queue so corrections can be made and the form can be resubmitted. A resubmission fee applies.
If the Social Security Administration determines that the name and SSN do not match or that the SSN belongs to a deceased individual, the result is returned as “Complete-Hits.” The case is then placed in a review queue so the employer and applicant can correct any inaccurate information. Employment decisions should not be based solely on these results, and any resubmission is treated as a new request.
CBSV does not verify identity, citizenship, or employment eligibility, nor does it connect with Department of Homeland Security verification systems. It also does not satisfy I-9 employment verification requirements.
No. Organizations can use the CBSV service through a standalone account without using the full Accio Data platform. Accio platform users receive additional benefits, including integrated workflows, automated applicant invitations, reduced manual effort, and faster processing times.
Getting Started.
Anywhere from a few days to a few weeks. It depends largely on how quickly you sign our contracts and get your customization to us (logos, etc.).
Accounts & Billing.
Yes. We calculate your client’s bill for you: package fees, add-on fees, state fees, etc. We offer three optional invoicing models:Yes. We calculate your client’s bill for you: package fees, add-on fees, state fees, etc. We offer three optional invoicing models: Direct Credit card payment:With this model, your customers must supply a credit card (we’ll keep everything but the CVV code on file for them if they wish). Their report is accepted for processing only if the automatic billing of their credit card is successful. Each customer may be flagged as being required to pay with a credit card or as an invoiced customer individually as their account is set up. Invoice Templates: With this model, we create invoices for you automatically on whatever schedule you wish. Our invoices can be minimal or detailed, and billing details are always available to the consumer for review online. When we create invoices for you, we brand the invoice with your logo, address, customer service numbers, etc. Your Own Invoices: We also provide a CSV exporter that you can use to export all billing details into an external system for manipulation and invoicing however you’d like.
Paymentech and Authorize.net. If you already have a different processor, call us and we’ll give you a schedule for integrating your current vendor.
Yes. Even if you have a client with 1,000 users, you can disable ordering for the entire account and all users with the click of a button. When they pay their invoice and their account is current, you can switch ordering back on with another click. You can also customize a message to the account’s users to let them know why their account has been disabled.
Vendor Integration.
Accio Data has a complete list of data vendors on this website under the Integrations tab. The list is broken down into product categories. Once complete, let Accio know you are ready to market, and we will place your logo on our integrations list and link to your website. We also encourage new vendors to publish an Accio Data-approved press release to announce the integration. Accio Data is also open to co-branded marketing campaigns and promotions.
The CRA client will need an account username and password, and an endpoint URL. The CRA will also need a pricing agreement/contract with the data vendor. All vendor pricing is negotiated between the CRA and the vendor.
Accio offers a screening platform to CRAs mainly for employment and/or tenant screening. Our integrated vendors offer products to our customers that fall into the “standard” product category. For example, criminal database products, SSN traces, education and employment verifications, courthouse searches, drug screening and medical screening products, driving records, exclusion list searches, etc. For a full list of standard products, refer to the API documentation. In some cases, vendors offer products that would not fall into this category. If so, integration may not make sense.
No. Quality control and testing is to be performed by the data vendor.
Once you have completed the integration and have an endpoint URL to supply to Accio, then the engineering team at Accio will provide you with a sandbox for testing. You will also need to supply the list of products to Accio that you wish to offer. The sandbox is only supplied once the integration is complete.
No. Accio is 100% vendor neutral. Every data vendor gets equal access to our CRA clients. Accio does offer a Featured Partners program with vendors who agree to cross-marketing and visibility campaigns. Learn more by contacting the Accio marketing department.
Although we can write to vendors with open APIs, Accio Data prefers for vendors to write to our system. It is the quickest way to get integrated and start doing business with our CRA clients.
Yes! Accio Data has an open API. To receive a copy of our API documentation, contact support@acciodata.com. Helpful tip: Accio Data has been around for a while, and it is helpful to make sure your organization hasn’t already written to Accio in the past. Check with your technical team to make sure before you get started.
Screening Results.
Accio Data has a function that, when selected, will send the applicant an email with a link to a portal where they can enter his or her Social Security number and/or date of birth. The applicant can then sign the release form electronically.
An unsolicited portal is simply a link on your client’s website where they can embed a custom URL (that either you or they create using a special function in Accio Enterprise) that takes applicants to the applicant portal where they can begin the order process. No special invitation (or email) is sent from the system.
Yes. You can change the order of components on a client’s report with the click of a button.
Yes. It is easy to add a subaccount to any account on the platform.
Yes. Accio Data offers a spreadsheet for bulk upload of accounts to the platform and/or users to an account.