About Accio Data

More and more companies are doing pre-employment screening. To do that, they use background screening firms known as CRAs (consumer reporting agencies). Accio Data is the leading SaaS platform provider to CRAs and court research firms. Our constantly evolving software talks to criminal databases, courthouse libraries, motor vehicle records, drug screening labs and federal agencies, while at the same time providing streamlined workflow management and powerful analytical tools.

We are a small, tight group of high-performers who (truly) value work/life balance. If you’re an impact player who’s up to great coding challenges – and great pay to match them – you should definitely check us out. Our offices are 20 minutes from downtown Austin.

Enterprise Software Developer

Do you write throwaway apps that last a year or two or do you write real, bulletproof software that lasts for decades? As Accio’s Enterprise Software Developer, you are a UNIX code guru who is comfortable speaking and writing multiple (programming) languages – using your skills to make the system run ever more efficiently. The Enterprise Software Developer is aggressively proactive at finding potential bugs and is constantly improving workflow processes within the system. The ESD should also be able to step into any engineering role within the company as needed.

Qualifications:

  • 3+ years of web development experience
  • HTTP, XML, JSON, Oracle/MySQL, Ruby, Java and C/C++
  • UNIX development environment
  • Strong debugging skills

Requirements:

  • Degree in Computer Science or Engineering
  • Strong communication skills – position requires frequent customer contact
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Applications Engineer

The Applications Engineer serves as a bridge between Engineering and Customer Support. The AE analyzes and translates service issues into actionable tickets and responds immediately to fix code. The AE also helps to develop and maintain end-user documentation and QA automated test cases.

Qualifications:

  • 3+ years of experience with UNIX, HTML, Ruby, JavaScript
  • Strong debugging skills

Requirements:

  • Degree in Computer Science or Engineering
  • Strong communication skills – position requires frequent customer contact
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Customer Support Specialist

The Customer Support Specialist works directly with customers over the phone or via email to provide world class enterprise level support. The Customer Support Specialist will be responsible for providing help and guidance to our clients’ technical issues, ranging from simple setup to complex business flow processes that require nuanced instruction. The CSS will also work closely with our engineering and QA departments to resolve customer reported bugs. We are looking for a highly-motivated person who is willing to take ownership of customer issues and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented.

Responsibilities:

  • Ask customers targeted questions to quickly understand the root of the problem
  • Prioritize and manage multiple issues at one time
  • Commitment to documenting knowledge in the form of knowledge base articles
  • Diagnose and troubleshoot technical issues
  • Properly identify and escalate high priority issues to appropriate internal team members
  • Prompt and accurate feedback to customers
  • Follow up with clients to ensure their issues have been fully resolved
  • Occasional onboarding of new clients
  • Work directly with Engineering and QA to resolve customer reported bugs

Requirements:

  • 1 year in a technical or customer support role
  • Excellent written and verbal communication skills
  • High customer and service orientation
  • Ability to focus and follow through to resolution of issues
  • Serenity in challenging situations
  • HTML, CSS, XML, and other data exchange formats helpful but not required
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